常见问题

怎么查看手机卡余额?

方法一:直接拨打* 146 * 099 #。

方法二:在手机上的“电话卡菜单”中的选项中(当手机卡被激活后该按钮就会显示),点击“查看余额”。

稍后您就会收到一条短信,告知您个人账号的余额(以欧元为单位)。

Alfa4you 短信发送指南

将Alfa4you电话卡插入您的设备(手机或平板电脑)后,打开“电话卡菜单”,点击其中的“发送短信”。

Alfa4you短信在Alfa4you用户间可正常来往,此外您也可以用Alfa4you电话卡向其他非Alfa4you号码发送短信,但我们无法保证短信能正常传达。

通话怎么计费?

在欧洲国家,通话会在30秒之后开始按秒计费,在其他国家则直接按分钟计费。

 
怎么使用Alfa4you菜单?

请点击Alfa4you选项,您会看到如下几项:

  • 通话
  • 发送Alfa4you短信
  • 查看余额
  • 客户关怀
  • 设置
怎么查看我的Alfa4you的余额?

请拨打 099(或输入*146*099# 并点击拨号键。),您的电话号码和余额信息将会显示在手机屏幕上(此工功能也可以用来查询本机号码)。

怎么增加通话时间?
  1. 登录,确保您已经将Alfa4you电话卡添加到您的账户。
  2. 然后点击“在线充值”
  3. 选择充值金额并跟随屏幕上的指示操作。
怎么查看我的Alfa4you电话卡的位置?

您可以查看您账户下的每个Alfa4you电话卡的地理定位,精度在100到2000米之间。

激活该功能:

  1. 登录,点击我的账户,然后点击定位服务。
  2. 选择号码,然后跟随屏幕上的指示操作。

请注意:100次可使用量的套餐按每30天1欧元收费,1500次可使用量的套餐按每30天5欧元收费,对应费用会在您的余额里扣除。

怎么使用Alfa4you的支持与帮助?

拨打+372 54122000 (随时在线, 俄语, 英语)

或者写信给我们:support@alfa4you.com

为什么Alfa4you这么便宜?

Alfa4you是一个无缝回电服务。您和平常一样用手机拨打一个国际号码,Alfa4you接通您的来电,将其与该国际号码链接,然后在给您回电。

Alfa4you能使用于我的设备吗?

Alfa4you是面向几乎所有的手机设备的,只有极少数的手机不能支持Alfa4you。

  1. 有锁手机(合约机)。Alfa4you只能在无锁的手机上工作。当您把Alfa4you电话卡插入有锁的手机是,您可能会看到如下提示:“被限制的电话卡”或“请插入正确的电话卡”或“电话卡注册失败”。如遇到这种情况,请联系手机厂商将您的手机解锁。
  2. 一些三星、LG、黑莓和苹果用户可能需要进行如下操作:

A. 在手机设置菜单上找到Alfa4you菜单(在黑莓手机:主菜单;苹果手机:一般设置-电话-电话卡应用)

B. 点击“是”或“确认”

C. 输入“1101”然后选择“确认”(这是屏幕上会显示如下提示:“CC选项x:开启”)

D. 现在就可以正常拨打电话了,如果想关闭该选项,则输入1102。

3. 一小部分的设备或老款手机(5年或以上使用时间)可能需要不同的拨打方式来用Alfa4you通话。

试着在拨号界面按如下格式输入:*146*00国家代码,手机号码#,然后点击拨号键。

 
Alfa4you的有效期是多少?

Alfa4you没有有效期限。如果一年中电话卡上没有任何活动(如通话、短信、充值),则该卡会被冻结。

How do I start using Alfa4you?

1. Carefully punch out the SIM card from the plastic holder and insert it into your unlocked GSM mobile phone as instructed in the phone’s user manual.

2. Turn on your phone. If your phone prompts you to enter a PIN, enter the four-digit PIN code (it is provided on the plastic holder).

3. Your phone will now have a new number that works in over 200 countries with Alfa4you World SIM card or in over 40 countries with Alfa4you Europe SIM card! Let your friends, family and business partners know your new number and start saving up to 85% on international roaming charges!

How do I use Alfa4you with Blackberry?

Alfa4you is compatible with Blackberry devices. You can make and receive calls as well as receive and send SMS messages.

You can also access the Internet, if you install a third party web browser, e. g. Opera or Bolt. Then enter Alfa4you.de GPRS settings in your Blackberry by selecting Menu – Options – Advanced Options – TCP IP.

Alfa4you does not support Blackberry Data Service and hence you cannot send and receive emails or use Blackberry Messenger.

Travelling to Japan or South Korea?

For Japan and South Korea your mobile phone should be 3G compatible. For the rest of the world – if your phone works at home it will work abroad (it should be compatible with GSM 800/850/900/1800/1900).

How do I make a call?

1. Dial ‘00’ or ‘+’ followed by the country code and telephone number. Press call.

eg. +44 20 1234 1234

UK LONDON SUBSCRIBER

eg. 0044 20 1234 1234

UK LONDON SUBSCRIBER

In a few seconds your telephone will ring. Answer as you normally would.

How do I use my stored contacts?

To use the numbers in your phone’s memory ensure that you save the numbers with the international prefixes included. eg. +44 20 1234 1234 UK  LONDON SUBSCRIBER eg. +1 212 234 1234 USA NEW YORK SUBSCRIBER

How does someone call me on my Alfa4you?

To call your Alfa4you, one should dial  + or 00 and your Alfa4you number 372  XXXXXXXX. Your Alfa4you number is written on the plastic holder of the SIM card.

eg. 00372 51234567

The Alfa4you service is provided from Estonia. This is why all Alfa4you numbers have +372 country code. When someone is calling a Alfa4you number, the call is charged like a call to an Estonian mobile (rates vary according to service provider).

How do I call to Alfa4you for free from Skype & Viber?

Contact Alfa4you support@alfa4you.com to activate this feature for your Alfa4you! Then your friends and business partners can reach your Alfa4you number for free from Skype and Viber.

Skype and Viber users can call Alfa4you numbers by dialing +372800XXXXXXXX, where XXXXXXXX is a Alfa4you number (without 372). The call is free for Skype and Viber users. The cost of an incoming Skype or Viber call for Alfa4you users is the incoming call rate in the host country plus 0.15 EUR per minute. Get details here.

How do I send and receive text messages?

Do what you normally do.

How do I configure data settings?

When you use Alfa4you for the first time, you will automatically receive configuration settings. To change settings manually, refer to your handset instructions and change the following:

  • Access point name (apn) > send.ee
  • User name > enter your Alfa4you number, eg. 37212341234
  • Password > leave field blank.
How do rates work?

The calling rates depend only on the country of your stay. E.g. if you stay in China, you pay nothing for incoming calls and flat per minute rate for all outgoing calls. It does not matter where you call: to China, or your home country, or anywhere else in the world.

However, there are a few destinations with additional rates. If you call from anywhere to one of these places, there is an extra rate addition to an outbound call price.

There’s special rate of €0.19 for outgoing calls to Alfa4you numbers and to voicemail in the countries with free incoming calls. E.g. if you stay in Norway (where incoming calls are free), you call a friend’s Alfa4you or your voicemail for just €0.19. Even if your friend is in a country with charged incoming calls.

Text costs € 0.06 in EU and in other countries mainly € 0.19 or € 0.85. Incoming text messages in all countries are free of charge.

You can download all rates in cost & coverage section. The prices are continuously falling, which means that you will be able to talk longer in the future for the same money.

How do I earn Mobile Miles?

Earn bonus miles with your Alfa4you when you are travelling abroad and making phone calls. Choose from over 25 loyalty programs (OnePass by Continental, Marriott Rewards and many more) offered by MobileMiles!

You will earn 1 mile per each outgoing call. You will also earn 1 mile per each incoming call that is at least 1 minute long. For more information and registration visit www.mobilemiles.com

How do I use personal assistant services?

Simply dial +372991 or +372992 on your Alfa4you phone.

Find out more.

How do I use Call-Waiting?

Call-Waiting can be enabled or disabled in the menu of your handset, please refer to the phone’s manual.

When the call-waiting feature is activated, the active call can be placed on hold while another incoming call can be picked up. After finishing the conversation the user can return to the first call. Moreover, it is possible to place the active call on hold, dial another number and after talking come back to the first call. Please note that if the feature is active and the user places the call on hold, both calls will be billed: the one that is active and the one that is placed on hold.

How do I redirect calls?

During the time between the trips, you can redirect calls coming to your Alfa4you number to any international number. There is no additional cost for redirection to numbers in over 150 countries.

To activate call redirection

  • with Alfa4you.de in your handset, dial *146*081*00-country code-phone number#, e.g. *146*081*0044123456789#
  • you can now switch the phone off, all incoming calls will be redirected to the specified number.

To disable call redirection

  • with Alfa4you.de in your handset, dial *146*080#.
 
How do I use voicemail?

Alfa4you offers a voicemail service that handles incoming calls when the user is unavailable or busy. 

How to activate voicemail

  • Dial 091 (or *146*091#) and press call.
  • You will see on the screen “Voicemail activated”, the incoming calls will be redirected to your voicemail in case you cannot answer the phone.

How to deactivate voicemail

  • Dial 090 (or *146*090#) and press call button.
  • You will see on the screen “Voicemail deactivated”.

How to check the number of voicemail messages

  • Dial 094 (or *146*094#) and press call.
  • You will see on the screen “You have X new messages in your voice mailbox”.

How to listen to your voicemail messages

  • Dial 095 (or *146*095#) and press call. You’ll see “Wait for call” and in a few seconds your phone will ring.
  • Answer as you normally would and you’ll hear how many messages you have. Press 1 to listen to the messages.
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